Privacy Policy

1. Who We Are

The Tax Scout Limited ("we", "us", "our") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We operate a website offering template products for higher-rate taxpayers in the UK to assist in claiming additional pension tax relief on Relief at Source pension contributions from the tax authority.

Data Controller Information:
The Tax Scout Limited
128 City Road
London    EC1V 2NX

Email: info@thetaxscout.com
Nominated Representative: Michael Baxter

2. The Information We Collect

We only collect personal information that is necessary to process your purchase, deliver your templates, and handle customer queries. This includes:

  • Contact Information: Name, home address, email address, and telephone number.
  • Technical & Usage Data: IP address, browser type, device information, and details of your visits to our website.
  • Communication Data: Any details or feedback you provide when contacting our support team.

Financial Data:

We do not collect, process, or store your payment card details. All transactions are processed securely through third-party payment gateways. These providers handle your financial data directly in accordance with their own privacy policies and security standards (such as PCI-DSS compliance).

3. How We Use Your Information

We use your personal information to:

  • Deliver the digital templates you have purchased from our website.
  • Communicate with you regarding your order, inquiry, or customer service request.
  • Send you marketing updates or newsletters, provided you have opted in to receive them.
  • Ensure website security, optimise performance, and prevent fraudulent transactions.
  • Comply with our legal and regulatory accounting obligations.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a Contract: To process your order and deliver your template purchase.
  • Legitimate Interests: To improve our products and services, manage customer relationships, and protect our website against fraud.
  • Consent: Where you have explicitly opted in to receive direct marketing communications (you can withdraw consent at any time).
  • Legal Obligation: To maintain proper business and financial records as required by UK law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third parties who assist us in operating our business, under strict confidentiality arrangements:

  • Service Providers: Website hosts, email delivery systems, and IT support services.
  • Payment Processors: Third-party payment gateways that process your payment securely.
  • Legal & Regulatory Authorities: If required by law, public authorities, or to protect and defend our legal rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Transaction and purchase records are kept for a minimum of 6 years from the date of purchase to comply with UK tax, financial, and legal record-keeping requirements.

7. Your Data Protection Rights

Under UK Data Protection Legislation, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate or incomplete information.
  • Erasure: Request that we erase your personal data ("right to be forgotten") under certain conditions.
  • Restriction & Objection: Object to or restrict our processing of your data, including direct marketing.
  • Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@thetaxscout.com.

8. Cookies

Our website uses cookies to distinguish you from other users, personalise content, analyse site usage, and improve browser functionality. You can set or manage your cookie preferences through your web browser settings.

9. How to Complain

If you have concerns about how we handle your personal data, please contact us directly so we can resolve the issue. You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 | Website: https://www.ico.org.uk