Terms & Conditions for Our Tax Advisory Services

Key Information & Summary

• Product: Pension Tax Recovery Kit (Digital Template & Guidance Pack)
• Price: £49.99 Inc VAT
• Refunds/Relief Payments: Any tax relief due to you is calculated and paid directly to you by the relevant tax authority (via cheque or bank transfer). We do not collect or handle your tax refund funds.

By clicking “Accept” or purchasing from our website, you confirm that you accept these terms and agree to comply with them.

1. Meaning of Certain Words

• “The Tax Scout”, “we”, “us”, and “our” refer to The Tax Scout Limited (Company Number: 17088400). Registered office: 128 City Road, London, EC1V 2NX.
• “You” and “your” refer to the customer purchasing or using our services and digital products.

2. Information About Us and Our Services

Information regarding our digital products, fees, and services is detailed on our website prior to purchase. We provide estimation tools and guidance templates to assist higher-rate taxpayers in completing claims for additional pension tax relief on Relief at Source pension contributions.

3. What We Provide

• 3.1 Digital Pack: Upon purchase, we provide you with a template and guidance pack to enable you to claim additional pension tax relief.
• 3.2 Email Support: We aim to answer product-related queries via email within 48 hours.
• 3.3 No Fund Handling: We do not handle, receive, or manage any tax refund monies due to you. All repayments are processed directly to you by the tax authority.

4. Our Obligations & Limitations

• 4.1 Care and Skill: We provide our digital templates and support services with reasonable care and skill.
• 4.2 User Input: We are not liable for the outcome of any claim or for any rejected claims resulting from inaccurate, incomplete, or out-of-date information provided by you.
• 4.3 Authority Delays: We are not responsible for any processing delays, security checks, or decisions made by government tax authorities.

5. Your Obligations

• 5.1 Accuracy: You agree to ensure that all information you enter into templates or submit to tax authorities is accurate, complete, and truthful.
• 5.2 Record Keeping: You are solely responsible for maintaining accurate tax records and receipts as required by law.
• 5.3 Repayment Liability: If you receive a tax repayment based on incorrect information you provided, you are solely responsible for reimbursing the tax authority. Our fee is non-refundable in such circumstances.

6. Fees & Digital Content Rights

• 6.1 Pricing: The fee for the Pension Tax Recovery Kit is set out on our website and includes VAT.
• 6.2 Cancellation & Digital Access: Under the Consumer Contracts Regulations, by requesting immediate access to download digital content upon purchase, you acknowledge that you waive your standard 14-day statutory right to cancel once the download or access has commenced.

7. Data Protection

• 7.1 Registration: We are registered as a data fee payer with the Information Commissioner’s Office (Registration No. ZC110018).
• 7.2 Privacy: Personal details collected during purchase (such as email, phone number, and address) are handled strictly in accordance with our Privacy Policy. Payment details are processed securely by our payment provider and are not stored by us.

8. Rights of Third Parties

• 8.1 Personal Contract: This contract is strictly between you and us. No third party has any right to enforce these terms.
• 8.2 Sole Use: The information and templates provided are for your personal use only.

9. Statutory Consumer Rights

If you are purchasing as a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. If a digital product or service is faulty or not as described, you are entitled to request a replacement or a full/partial refund.

10. Complaints & Contact

If you have any issues or wish to make a complaint:

1. Initial Support: Contact us via email at info@thetaxscout.com to resolve the issue informally.
2. Formal Complaints: Write to us with details of your query at:

Customer Care Team, The Tax Scout Limited, 128 City Road London EC1V 2NX

We acknowledge written complaints within 3 working days and aim to provide a full resolution within 20 working days.